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Privacy & Payment Security
1. Payment Security
At Pharma Store, we take your financial security seriously. We do not store your credit card or banking information on our servers. All transactions are processed through Thawani Pay, a fully encrypted and regulated payment gateway in Oman.
2. Data Collection
We only collect information necessary to fulfill your order (Name, Location in Sur, Phone Number). We never sell your data to third parties.
3. Secure Connection
Our entire website is secured with SSL (Secure Socket Layer) encryption, indicated by the padlock icon in your browser address bar.
Politique de Retour
1. Non-Returnable Products
Due to the nature of certain products, the following cannot be returned or exchanged:
- Vitamins and nutritional supplements (if the package is opened).
- Produits ouverts ou utilisés.
- Discounted/Sale items (unless there is a factory defect or error in the order).
2. Returnable Products
Products can be returned or replaced only in the following cases:
- Produit endommagé ou incorrect (sous 15 jours).
- Defect in packaging that led to damage of the content.
- Timeframe: Returns must be made within 15 days from the date of receipt.
- Condition: The product must be unused, in its original condition, and the original packaging must be unopened.
3. Cancellation Policy
Orders can only be canceled before shipping. If the order has already been shipped, it will be subject to the return policy mentioned above.
4. Refund Procedures
To initiate a return, contact us via WhatsApp or Email within the 15-day period. Please attach your Order Number and photos of the product/packaging.
Les remboursements sont effectués uniquement via le mode de paiement original. Les remboursements en espèces ne sont pas pris en charge.
Once approved, the process usually takes 7-14 working days after we receive the item.
5. Consumer Rights
Pharma Store adheres to all provisions of the Omani Consumer Protection Law. Customers have the right to file a complaint with the competent authority in case of any violation.