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Returns and Refunds Policy
1. Eligible Return Cases
- Damaged, expired, or incorrect products.
- Packaging defects that affect product quality.
- Approved returns submitted within the stated timeframe.
2. Non-Returnable Items
- Opened or used personal care and supplement items unless defective.
- Products returned without original packaging and proof of purchase.
3. Return Timeline
Return requests should be submitted within 15 days of delivery unless otherwise required by local law.
4. Refund Processing
Approved refunds are sent to the original payment method after return inspection and validation. We do not issue cash refunds for online payments.
Refund completion usually takes 7 to 14 business days after approval.
If your order was paid through PayPal, the refund is submitted back to the same PayPal payment and may appear in PayPal before your linked bank or card reflects the final settlement. If a payment is still pending or uncaptured, the transaction may be voided or allowed to expire instead of being refunded.
5. Payment Reviews and Disputes
Please contact us before opening a dispute whenever possible so we can review the issue quickly. If a dispute or chargeback is opened with PayPal, your bank, or another payment provider, we may pause any duplicate manual refund while the provider case is active.
6. Start a Return
Contact support with your order number and product photos to begin the return process.